Customers Are Urged By OPay To Link BVN And NIN To Their Accounts

As required by the Central Bank of Nigeria, financial services company OPay has urged its clients to finalize the regularization of their accounts by linking their National Identity Numbers (NIN) or Bank Verification Numbers (BVN).

The apex bank ordered all deposit money institutions to implement a "Post no Debit" restriction on all bank accounts without BVN and NIN in a circular dated December 1.

“For all existing Tier1 accounts/wallets without BVN or NIN: I. Effective immediately, any unfunded account/wallet shall be placed on ‘Post No Debit or credit until the new process is satisfied,”’ according to the circular, which was jointly signed by the directors of the Payments System Management Department, Chibuzo Efobi, and the Financial Policy and Regulation Department, Haruna Mustapha. The circular stated that all funded accounts without BVN would be placed on “Post No Debit or Credit,” and that no further transactions would be allowed starting on March 1.

“Based on CBN's regulation, OPay urges anyone who has not completed the account information update to do so by clicking the in-app notification and follow the step-by-step prompts to update their account information to enjoy using the service,” the company stated in a statement on Thursday, reiterating the CBN's directive.

Dauda Gotring, the Managing Director and Chief Executive Officer of OPay, stated: “We understand the importance of providing a seamless and secure experience for our customers. This verification process will contribute to a safer financial ecosystem for everyone. We encourage all users to verify their accounts with BVN or NIN and we have built the product to guarantee a smooth process and 24/7 customer service via all channels to provide any support needed.”

The company, which was offering solutions, advised clients who had grievances or problems during the process to get in touch with OPay's customer support through the in-app self-service, its official social media pages, or by going to any of OPay's local offices. They are accessible around-the-clock to address any issues and assist users with the verification procedure.

“OPay Customer Service can be contacted through the following channels: Facebook: Nigeria, Instagram: @opay.ng, Twitter: OPay NG, and WhatsApp: 09165998936. It can also be reached by phone at 0700 8888 328 or 020 18888 328. and any of its seventeen OPay offices,” the press release stated.

OPay was founded in 2018 with the goal of using technology to increase the accessibility of financial services.

The business provides a large number of payment services, such as card service, merchant payments, airtime & data purchase, bill payment, money transfer, and more.

OPay, which is well-known for its lightning-fast service and dependable network, has the same insurance coverage as traditional banks and is licensed by the CBN and NDIC.