REPORT AND WE WILL TAKE IT UP - CBN TELLS NIGERIANS ON UNAUTHORIZED DEBITS

Following an outery over Nigerians losing money through unauthorized POS transactions, CBN'S spokesperson, Osita Nwanisobi said the apex bank would ensure that bank customers get a redress on issues of excess charges and unauthorised withdrawals.

He said

"What you should be asking them (bank customers) is if they have reported those incidents to the CBN. We work based on the information we receive.

"We have channels, we have educated them, we have said that you have the right to complain if you get debited. We have written on our website about the cost of bank charges. If any body is charging you more than what you see, what do you do?

"You need to report to CBN and we will take it up. Any time we have done sensitisation, we showed them, in concrete terms, the amount we have recovered from banks and sent back to individuals.

"Customers should report to the CBN. We have channels, we have email addresses where they can reach us That's what they should do."

Nwasimobi added that if banks fail to resolve complaints within two weeks, the customer can escalate the complaint to the Consumer Protection Department (CPD) of the CBN.